Unsuccessful authorization order.

[dddddW]

I am a VIB ROUGE for years. Spent thousands in Sephora.  Now I think my account was blocked by Sephora.   But I didn’t done anything wrong.  As a customer, I think my performance is good. I didn’t have return, refund or exchange anything.  After I moved, my account can’t place online anymore.  I had called customer service for a few times. But I did not get help. They just told that Sephora needs review my account.    They told me that i had recurring orders.  But in 2020. I just have 27 online orders. 8 of them were successful, and 19 of them were unsuccessful authorization orders.  I am not the reseller, I bought everything that is only for self use. 
And I told them that I don’t wanna miss holiday save (20% off).  They just told me. Shop in store.  But during the pandemic. I don’t wanna go to store to make purchase.  The representative told me that my account can’t place online order for a year. I am very very disappointed.  Is anyone has the same issue? How to solve this problem ? 
 
I don’t understand about the action of Sephora blocked account. What does Sephora want ? stop customers to buy things from them ? And to be broken ?

[JaneanBT]

Hi @enf22,

I will send you a private message. 

Best Wishes,

Janean

[enf22]

I’m also a Rouge member and was able

to place some orders before suddenly being blocked. I’m not placing any fraudulent orders and everything I tried to purchase was intended for my own use. Why does Customer Service not respond or give any clarification as to what is going on?