Unsuccessful authorization order, need help

[Jocelyn613]

I ordered last night, and received confirmation emails. However, I found it was canceled today due to unsuccessful authorization. It was my first time to order online. I don’t know what to do now.

[JaneanBT]

Hi There, 

I am sorry that your order was cancelled. I suggest using a different form of payment. For assistance, please contact us at 1-877-SEPHORA (1-877-737-4672). Thanks! 

Best Wishes,

Janean

[Jocelyn613]

hi,

I have contacted for help via this phone number. And he helped me verify my account and place a new order. However, it was canceled!!! I feel really confused.

[LaurieBT]

Hi @Jocelyn613,

I'm sorry to hear this! I'll take a look further and I'll send you a message.

Best,

Laurie

[JaneanBT]

Hi @Jocelyn613,

I am sorry and I will send you a private message.

Best Wishes,

Janean