Unsuccessful Authorization order status

[TerezaB]

Hello,

I created an order 4 days ago and it got confirmed, everything looked normal, but I noticed yesterday the order status says "unsuccessful authorization". So I checked my bank account and I haven't been charged at all. My suspicion is that might be because I'm from abroad (czech) and sometimes payments don't go through because the verification fails. I'm only in the US for a few weeks so I don't have a bank account here.

Is there a way to pay for my order again to get it? or can it at least be cancelled, if that won't work?

Thank you

[LaurieBT]

Hi @TerezaB,

I'm sorry about this! I'll take a look in more detail and I'll send you a message.

Best regards,

Laurie