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Post in Customer Support
Anonymous Insider

Unsuccessful Authorization on Card I use all the time

I placed an order on the 19th.  Today I look to see where it's at and it says cancelled Unsuccessful Authorization.  I use this card ALL THE TIME and never had a problem before.  My bank card account even shows that it WAS AUTHORIZED!

 

Makes no sense and Sephora did not even contact me to say something. 

Re: Unsuccessful Authorization on Card I use all the time

Hi @Anonymous,

 

I am very sorry about that! I will send you a private message so that I can look into this for you. Thanks!

 

Best Wishes,

 

Janean

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