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Post in Customer Support

Unsuccessful Authorization But Amounts Deducted

My order's status is Unsuccesful Authorization, however, the amounts has been deducted to my accounts 2 times.


First I tried paying with Paypal and an error occured, so I tried to pay with a debit card.


When I checked both accounts, both Paypal and the debit card has deductions, meaning I have been charged double.


Since the order is cancelled upon Unsuccessful Authorization, how long before I get the amounts that were deducted to my accounts?


Thank you in advance to anyone who can advise me!



Re: Unsuccessful Authorization But Amounts Deducted

HI @Aurum12,


It may take up to a billing cycle for the funds to be released. As your order was cancelled, please rest assured we have not charged you for the order. If you need further assistance, please send me a private message.




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