Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support

Unsuccesful authorization order

So I placed two orders from Sephora, both of them got cancelled with an "unsuccessful authorization" message. I've been buying from Sephora for a few years now. This is so frustrating.

Re: Unsuccesful authorization order

Sorry to hear about this Mollypops!

 

I'm taking a look and will send you a PM shortly. 

 

Bisous, 

 

Sian

RE: Unsuccesful authorization order

Did you place more than 3 orders in a 24 hour period? Or did you order multiples of the same item? Those two factors have led to my orders being cancelled this way before, despite being a regular customer with no other issues.
Conversation Stats
  • 2 replies
  • 162 views
  • 0 Hearts Given
  • 3 Contributors
testing