Unsubscribed from Email

[SophieMBee]

I keep getting repeatedly unsubscribed from receiving Sephora emails. I go to the "Email and Postal Mail" section of "My Account" and change the settings to "All Offers"/"Subscribe", and then the next time I log on, all my settings have been automatically changed back to "Unsubscribe" again! I haven't been able to receive an email from Sephora for months... Would love to find a solution! 

[DaneeBT]

I am closing this thread. If you have a similar issue, please create a new thread under the Customer Service board or you can send me or any of the other mods a PM. Thanks!

[add1ct3d]

Same here! I've tried registering for both emails and physical mailing list! It never actually goes through, unless I'm just doing something wrong every time.. I want some of those amazing promos, gosh dang it! Lol hope you get it resolved!!!

[DaneeBT]

Hi add1ct3d,

In reviewing your account, it appears that re-subscribed you to our emails on 2/3/17! I've also sent you an email with a link to reset your password. Please open this email as this will refresh your email subscription. If you do not start to receive our emails  after 10 business days, please send me a PM. Thank you for your patience!

Always,
Danee

[ZannaBT]

Hi SophieMBee,

I'm so sorry for the inconvenience caused! I went ahead and refreshed your email subscription and sent you a link to reset your password. This should fix the problem but please feel free to shoot me a PM if you do not start receiving promotional emails within 10 days. Thank you!