Unavailable customer service

[Aazlea]

Hi, may i know the live chat is unavailable during their operating hours stated on the site?

And there is no email address written on the contact us to contact them as well.

This is terrible.

[keelybt]

@Aazlea Chat can become unavailable if all agents are with clients. I will send you a PM to help. 

[Aazlea]

Ok, but i think it has been unavailable for a few days already and  i have been checking almlst every hour?

[LaurieBT]

Hi @Aazlea,

My apologies! It looks like Keely sent you a message. To view your private messages, please click the envelope/message icon near the top of your Community screen (or the bell icon if you're using the app). 

Best regards,

Laurie

[Aazlea]

Hello Laurie, thanks for replying.

There is nothing to click on the envelope nor I receive any notification of a new pm.