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Post in Customer Support
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Unable to redeem birthday gift

There is no option to add my birthday gift to my order when I click on cart. I went to each individual birthday gift within the Sephora app and there was also no option there to add to cart. Most gifts say โ€œcoming soonโ€ or under the glow recipe (which is what I was trying to redeem) the option to add to basket was greyed out. Suggestions on how to get a birthday gift for those who have a December birthday. My local store was out of stock for all birthday gifts so I couldnโ€™t redeem in store either.

Re: Unable to redeem birthday gift

I'm having the same problem. I'm not able to add my Birthday Gift to my basket. It also seems like most of the Birthday Gifts are sold out. Seems Sephora would have replacement gifts for the items that are sold out. But right now I can't add any Birthday gift to my basket. Please help.

Re: Unable to redeem birthday gift

@DoraBelle20 I'm sorry to hear that you are having trouble! I will send you a PM. 

Re: Unable to redeem birthday gift

Iโ€™m having the same issue, all the buttons are greyed out

Re: Unable to redeem birthday gift

Hi @sara2211 I'm sending you a PM.

Re: Unable to redeem birthday gift

@natashab09 I'm sorry to hear that you are having trouble. I will send you a PM. 

Re: Unable to redeem birthday gift

Hi I am having the same issue 

Re: Unable to redeem birthday gift

There is no Laura mercier one..

 

It kind of sucks to have to wait till December and by then all the options are out of stock. 

Re: Unable to redeem birthday gift

Hi @katheee198,

 

You should be able to add the gift to your order from the Rewards Bazaar. Currently, the Glow Recipe, Laura Mercier, Mystery Gift, and 250 point options are available. If you need assistance adding the gift to your order, please call 1-877-SEPHORA (1-877-737-4672) or chat here > https://www.sephora.com/beauty/contact-us and a Beauty Advisor will be happy to help.

 

Best,

Laurie

Re: Unable to redeem birthday gift

Iโ€™m having the same issue too. 

Re: Unable to redeem birthday gift

Hi @LouLou2728 sorry to hear that! I'm sending you a PM!

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