Unable to place order with sephora credit card

[Rbraitman96]

Hi,

I am not able to place my order with my new Sephora credit card. I am receiving the following error message when attempting to place my order:

"Unable to place your order. Please verify that your card information and billing address are correct.

If applicable, we have reversed any pending charges to your account."

Please let me know how you can best support me in resolving this issue.

Thanks,

Rachel

[Rikkyroll]

I also have this issue. It looks like it’s been going on for several years now. Why hasn’t this been fixed?

[LaurieBT]

@Rikkyroll, I'm happy to check on this. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your registered email address, I'll look into this.

Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

[mioumiou]

I have had the same problem for the past two weeks. I got a new card and it still doesn't work.

[DaneeBT]

@mioumiou sorry to hear that! I recommend contacting Comenity Capital Bank directly for more information and further assistance:

1-866-841-5037 (Sephora Visa)

1-866-864-7787 (Sephora Visa Signature)

1-866-702-9946 (Sephora Credit Card)

[chrisi18]

I’ve been having this same issue for the past month. Called the card issuer, they sent me a new card. Same issue. Keeps saying error, etc. super frustrating 

[mioumiou]

I've been having the same problem! I've received a new card and it still isn't working. 

[DaneeBT]

@chrisi18 sorry to hear that! I recommend contacting Comenity Capital Bank directly for more information and further assistance:

1-866-841-5037 (Sephora Visa)

1-866-864-7787 (Sephora Visa Signature)

1-866-702-9946 (Sephora Credit Card)

[LaurieBT]

Hi @Rbraitman96,

I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your registered email address, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

Best,

Laurie