Unable to checkout

[Effie45]

I was able to use the card once or twice after I was approved for it and now every time I go to check out, it says unable to validate payment, check address and , expiration,  etc. for accuracy but it’s the correct one!! Help!!😡

[DaneeBT]

Hi @Effie45

I'm so sorry to hear about this! For further assistance, I recommend contact Comenity directly as they should be able to look into this for you. Please call:

1-866-841-5037 (Sephora Visa) 
1-866-864-7787 (Sephora Visa Signature) 
1-866-702-9946 (Sephora Credit Card)

Thank you!

Regards,
Danee

[Effie45]

Message I’m getting:

Error

Payment error - your payment could not be processed. Please verify that your card number, expiration date and cv are correct and that your billing address matches what the bank has on file. We have reversed any pending charges to your account.