Unable to add a credit card

[emilyv1605]

Hey, 

I've tried both on web and IOS, and I cannot add my credit card to my account. I keep getting an error saying my card is invalid but I can confirm that I'm entering all my information correctly, is anyone else experiencing this?

Thanks!

[Val2324]

I have tried to buy online for the past 3 days on iOS and laptop, switching from adding credit cards and debit cards and NOTHING works...  This is so frustrating. I need it delivered, I cannot go in person. 

[DaneeBT]

@Val2324 Oh no! It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with your registered email address and additional details or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. 

[LaurieBT]

Hi @emilyv1605,

I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your registered email address, I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

Best regards,

Laurie