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Post in Customer Support
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Unable to Place Order

My order keeps saying “Unable to place your order. Please verify that your card information and billing address are correct.

If applicable, we have reversed any pending charges to your account.

even though i have reviewed my order many times and checked my card it still does not work! What should I do?

Re: Unable to Place Order

I have the same issue! But I get an error message at the shipping option

Re: Unable to Place Order

@KiaHoward   It looks like your private messages are currently turned off. Please send me a private message with your registered email address or you can contact us by phone at 1-877-737-4672 or through our live chat for further assistance> https://www.sephora.com/beauty/customer-service
 

Re: Unable to Place Order

ive been trying since last night still keep having the same problem, no solution

Re: Unable to Place Order

@lolioloio I will send you a PM. 

Re: Unable to Place Order

same issue here so frustrating!

Re: Unable to Place Order

Hi @Puppy0711,

 

My apologies, I'll send you a message shortly.

 

Best,

Laurie

Re: Unable to Place Order

I’m also facing this issue trying to order a Mother’s Day gift! What do I do?

Re: Unable to Place Order

@mariann2010 I will send you a PM. 

Re: Unable to Place Order

I’m also having the same issue. So frustrating 

Re: Unable to Place Order

@justneedhelp24 I will send you a PM. 

Re: Unable to Place Order

Hi - thanks for the reply but there’s no issue with my financial institution- I was paying by gift card - it’s a fault with your website. 

Re: Unable to Place Order

I am facing the same issue, someone please help!

Re: Unable to Place Order

@carlydraudt I'll send you a PM shortly.

Re: Unable to Place Order

I am facing same problem 

Re: Unable to Place Order

Hi @firuz Oh no! I'm sending you a PM.

Re: Unable to Place Order

what do i doo?

 

Re: Unable to Place Order

@mmmm137 I will send you a PM. 

Re: Unable to Place Order

How do I fix it ?

Re: Unable to Place Order

@lanis85 I will send you a PM for more information. 

Re: Unable to Place Order

Hi I’m having same issue as well

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