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Post in Customer Support
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The ordinary eye drop lid keeps popping off.

Hi, I recently purchased the ordinarys Hyaluronic Acid 2% + B5. When I first opened it I noticed that the lid was not centred and off. Didn’t really bother me because there was no spillage. After a couple uses, day to day, I realized that every time that I have closed it, it unscrew itself because of the defective lid. Now I’m afraid that the product will oxidize because I cannot keep it properly closed & secured. Is there anyway I could get another one?

Notice on the right hand side of the lid that it isn’t straightNotice on the right hand side of the lid that it isn’t straight

 

Lid unscrews and pops itself off if tightened & closedLid unscrews and pops itself off if tightened & closed

 

Re: The ordinary eye drop lid keeps popping off.

@alvinoniaaah Oh no! I will send you a PM to help. 

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  • Notice on the right hand side of the lid that it isn’t straight
  • Lid unscrews and pops itself off if tightened & closed
testing