The HAVEITALL code isn't working.

[juliepulie]

It says I have to be logged into my Beauty Insider account. I am definitely logged in. Help!

[Blond1e94]

I’m having the same problem, but I should have expected it. This seems to happen any time there is a big sale/discount/code. It says I have to be logged in, and I am. Misleading and disappointing. 

[keelybt]

@Blond1e94 I'm sorry to hear that you are having trouble.  It looks like your private messages are currently turned off. Please send me a private message with your registered email address or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service
 

[Blond1e94]

No, my private messages are turned on and have been since the last time I was told this. I checked to be sure they were turned on last night before I logged out and just checked again. Thank you. 

[LemonNoah]

Mine is also not working telling me I have exceeded the number of redemptions allowed, but I have not used it once.

[AmzMaria]

This happened to me as well and I’ve only used it once 

[isabellaom]

This is happening to me also! 

[LaurieBT]

@juliepulie, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

[meranthia]

Mine is doing the exact same thing fingers crossed it decides to work 

[LaurieBT]

@meranthia, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message your registered email address, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!