I don’t know where my order is
Hi there, My order was supposed to initially arrive for April 9th when I
placed it on April 8th. It’s been almost ten days and even though it
says “shipped”, it doesn’t look like they are even able to...
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Missing items out of my order
Spoiler (Highlight to read)Spoiler (Highlight to read) Is there a way to
find out if my order has been split into multiple shipments? I see only
1 tracking number for my order. I only received 1 of th...
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Ordered to a wrong address
hi , I placed order on a wrong address ? The order is not shipped yet so
can I make changes to the address or pickup ??
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code promo
10% text promo code - S9M6S38 - isn't working.
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no samples and open product?!
I don’t understand the point of choosing samples at checkout, just to
not receive any samples at all! Not even replacements!no samples in
store as well. And then I look at my box.. my shower oil was...
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Order processing for days
My order was placed over 3 days ago, and it’s still processing. It never
usually takes this long, but I’m sure with the savings event maybe
things are a little slower. Wondering just how long it will ...
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Re: Order processing for days
@SunDee1 We are experiencing some delays which should be reflected in
your estimated delivery date online. You should still expect to receive
it by that date and we appreciate your patience.
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10% OFF text promo not working
Signed up for text message offers for the 10% off promotion, received
promo code, however when I attempt to use it says offer is only
available for select BI members.Please help as I would like to place my
order ASAP!
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Where is my review?
I posted a review on 1/19/24 and I can't find it? I have to take a
screenshot for influenster before the 29th but it has become impossible
it seems? If I don't complete this task, it says I might not ...
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Re: Where is my review?
Hi @Neferpitou, Product reviews are shown on the product page in the
"Ratings & Reviews" section. You might need to go back through the pages
to find your review date, or you can use the keyword search to locate
it. Warm regards, Laurie
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Re: Where is my review?
Thanks so much LaurieBT, very tedious but managed to find it!! I read on
another post that they should show up on the community tab but it wasnt
there. Appreciate you taking the time to help me 🥰
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Re: Where is my review?
You're very welcome, @Neferpitou! Reviews used to be on the summary page
of your Community profile, but they're no longer listed there. This is
the unintended result of enhancements Sephora has been m...
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Re: Where is my review?
When do you guys intend on fixing this issue? Seems it's been a problem
for quite a while.
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Re: Where is my review?
@Glacys We don't currently have a timeframe, but in the meantime you
should be able to find your review on the product page.
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Re: Where is my review?
It's not there. Not sure if it hasn't been approved yet or what, but I
need to be able to take a screenshot of it for a brand campaign. When I
try to write another, it tells me I can only submit one, ...
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Re: Where is my review?
@Glacys i see your review for the Merit The Minimalist Perfecting
Complexion Foundation and Concealer Stick is pending moderation. It can
take up to 72 hours to complete moderation and post.
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Missing order
I placed an order on April 6th and it says it was supposed to be
delivered on the 10th I checked the tracking and it says that it is
being held in the warehouse to this day. I have tried to contact th...
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Re: Missing order
Hi @nadler95, I'm sorry for the trouble! I'll send you a message. Best,
Laurie
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Help
Received package for someone else while I have no current orders. Have
information I can privately give you all. Thanks
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Re: Help
Hi @cjabw, I'm sorry for the trouble and I'll send you a message
shortly. Best regards, Laurie
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sephora spring sale
Hi, I placed an online order during the spring sale and forgot to add
the coupon to my account. My order has already shipped but wanted to see
if there was anything I could do to receive my discount? Thanks!
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Checkout
Spoiler (Highlight to read)Spoiler (Highlight to read)Spoiler (Highlight
to read)I’ve been trying to checkout but for some reason it keeps saying
my zip code it wrong? It’s asking for a 6 digit one bu...
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Re: Checkout
@LaiLahMoNae I'm sorry to hear that! I will send you a PM.
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Order canceled without notice
Hello, I placed an order during the recent sale event on April 15th
before midnight with the Insider discount (10% off) and received an
email saying my order was confirmed. When I logged onto my accou...
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