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Post in Customer Support
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Sync VIB Card with Online Account

Hi! Hoping someone can help. The VIB card I use in stores doesn't seem to be syncing with my points online. Every time I shop in store and scan my VIB card, I'm told I have several thousand points, but online I only see that I have 400 points. I believe I technically should have Rouge status, but I am showing up as VIB online. Thanks!

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Re: Sync VIB Card with Online Account

Hi @sarbeedarbee,

 

I will send you a PM for further assistance.

 

Best,

Zakiya

Re: Sync VIB Card with Online Account

hi i’m also having trouble linking my vib card

Re: Sync VIB Card with Online Account

Hi @princessvmanda,

 

I'm sending you a PM now!

 

Always,

Danee

Re: Sync VIB Card with Online Account

Thank you!!

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