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Post in Customer Support
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Stolen Package

My Sephora package got stolen yesterday (my cameras were able to catch the incident so I have video proof). The package was delivered by a company I haven’t hear of (FleetOptics) and they don’t do refunds on stolen packages. Just wondering if Sephora provides any assistance in these situations? Am I able to get a refund or get my package resent? 

Re: Stolen Package

Hi There, 

 

I am sorry that your order 40195272555 was stolen. I am more than happy to refund you or reship the order again. Please let me know what you prefer. 

 

Best Wishes,

 

Janean

Re: Stolen Package

Hi Janean,

 

please resend to :

12151 97 ave Surrey BC,

V3V2C8


thank you so much!!

Re: Stolen Package

I have processed the reshipment and the new order number is 40550638711 and I have refunded you 100 points as the point perk was out of stock. Please let me know if you need further assistance. 

Re: Stolen Package

Hi Janean,

 

I’d love to get my items but am I able to add “signature required at delivery”? If that’s not possible, I’d prefer to get it sent to a different address (my parents place) since they are usually home to receive packages. Let me know!

 

thank you so much for your help and the quick response! I really appreciate it.

Re: Stolen Package

I can reship it to a different address but I do not have a way to add signature required to orders. Can you provide the new shipping address you want the order to go to?

Re: Stolen Package

Hi @sifters,

 

 

 I am very sorry about that. I will send you a private message.

 

Best Wishes,

 

Janean

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