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Still having issues hitting Rouge...

I've called Customer Service several times but they still have not been able to help me. I have hit Rouge and yet my account says I have to spend $173 to hit rouge. I understand that online orders take time to update but that amount isn't even correct; if anything it should say $43. Please help!  

Re: Still having issues hitting Rouge...

Hi MakeupJunkie666, 


It sounds like you may have orders or purchases that have not reflected correctly on your account. I'll send you a message to help out and see what I can do for you! Smiley Happy 

Luv&Lipgloss, Diana

Re: Still having issues hitting Rouge...

I wish I had an answer. I'm looking around the forums for advice about this myself. I called regular customer service about never getting any promo emails and noticed that my "$ until Rouge" amount hasn't changed despite a purchase last weekend.


The CS agent told me it can take 10 days? That seems a bit odd for an in-store purchase.


Re: Still having issues hitting Rouge...

I know, it is so frustrating. They keep telling me to wait since I placed an online order but it has been a week AND I made an instore purchase yet the money needed for Rouge is increasing.
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