Spring Bonus 2019 FAQs

[SephoraBIC]

Our Spring Bonus event is back, where every Beauty Insider member gets a discount! But don’t forget—the higher your tier, the bigger the savings, so keep reading for all the details.

Rouge: We wanted to let you know that starting Friday, April 26 through Monday, May 6, you get first access to shop before everyone else with your 20% off (that means you’re getting our biggest discount of them all!) You can shop with your 20% off as many times as you’d like, just flash your Spring Bonus email in store and use code HEYROUGE online.

P.S. Because you’re Rouge, you can bring your shopping buddy in store Friday, April 26, they’ll get 20% off too—all thanks to you 🙂

VIB: You get 15% off Thursday, May 2 through Monday, May 6. Just flash your Spring Bonus email in store and use code HEYVIB online.  

Insiders: You get 10% off Thursday, May 2 through Monday, May 6. Just flash your Spring Bonus email in store and use code HEYINSIDER online. 

Have questions? We’ve got answers!

What is your Spring Bonus event, and when is it?

Our Spring Bonus event is where you (our Beauty Insider members) get a special discount just for being you!

The higher the tier, the bigger the savings:

Rouge members ($1,000/spent per year) get 20% off, VIB members ($350/spent per year) get 15% off, and Insiders (free to join!) get 10% off.

Rouge can shop early with their discount starting on 4/26, while VIB and Insiders can shop starting on 5/2. Spring Bonus ends for all three tiers on 5/6.

Where can I shop?

In store and online! That includes our stores and online in Canada as well as Sephora inside JCPenney stores.

Wait I'm Rouge...can I really share my 20% off on Friday, April 26?

Yep, you can! Bring your favorite shopping buddy in store on April 26 and, when checking out, let a Beauty Advisor know they’re with you. Then, voila! 20% off their purchase too, just like you.

How many times can I use my discount?

As many times you’d like! Our Spring Bonus discount is unlimited use in store and online, just flash your Spring Bonus email in store or use your tier-specific code online.

Speaking of which, what’s my online code again?

Rouge: HEYROUGE

VIB: HEYVIB

INSIDER: HEYINSIDER

I’m Rouge and have a Rouge Reward. Can I combine my Rouge Reward, with the Spring Bonus discount?

You will not be able to combine any other offers with the Spring Bonus discount, including Rouge Reward.

I am a Credit Card holder and have a Credit Card Reward and/or Credit Card first purchase discount of 15% off. Can I stack either offer with the Spring Bonus discount?

You will not be able to combine any other offers with the Spring Bonus discount, including Credit Card Rewards and discounts. If you would like to use the Spring Bonus discount instead of your Credit Card first purchase discount, please be sure to select a non-Sephora Credit Card Program payment type. After an alternative payment type has been selected enter your Spring Bonus promo code at checkout to receive your Spring Bonus discount. Your Credit Card first purchase discount will then be saved to your account for up to 30 days from the approval date of your Sephora Credit Card or Sephora Visa Credit Card.

What’s the fine print?

Well, since you asked…This offer is valid for Rouge members on merchandise purchases made from 4/26/19 through 5/6/19 at 11:59pm PT and for both VIB and Insider members on purchases made from 5/2/19 through 5/6/19 at  11:59pm PT in Sephora US stores, Sephora Canada stores, Sephora inside JCPenney stores, and on Sephora.com and Sephora.ca. Offer not valid on jcp.com. On Friday, 4/26/19 in stores only, Rouge client and one guest of Rouge who is a member of the Beauty Insider program and is present at the time of redemption will be eligible for 20% off all merchandise purchases. Not valid on Google, The Ordinary, and MAC Cosmetics VIVA GLAM products. Clients are limited to the purchase of one Dyson item, three Drunk Elephant items, and three Tatcha items, and five Morphe items per transaction. Not valid on previous purchases, purchases of gift cards or eGift cards, FLASH, PLAY! by SEPHORA, gift wrap, taxes, or shipping & handling charges. Return of discounted merchandise will be for the price actually paid. Sephora is not responsible for damaged, lost, or stolen offer materials or barcodes. Offer has no cash value and may not be altered, sold, bartered, or transferred. Relevant Beauty Insider status must be attained prior to redemption. No minimum purchase required. Due to heavy demand, Sephora FLASH delivery times cannot be guaranteed for this offer. Not valid on orders shipping outside the US or Canada. Cannot be used in conjunction with other offer or reward. Sephora and JCPenney employees are not eligible for this offer. Sephora may modify or cancel offer at any time. If you recently qualified for a new tier, please check your email for an updated offer.

[DaneeBT]

@sharynann thank you for clarifying and I understand your disappointment! Additionally, I appreciate the time you've taken to share your feedback with us. I will pass this along to the appropriate team so they can take this into consideration for any future changes!

[ArielMariee]

What’s the point of have vib access when everything is out of stock for our points?

[Nadine333]

The VIB code shows expired

[LoveOfAlee]

I’m getting the same message 😞

[RebeccaBT]

Hi @Nadine333 & @LoveOfAlee,

I apologize for the confusion. The code is available now! Please feel free to send me or another mod a PM if you need further assistance. Happy shopping!

Best,
Rebecca

[Kirifiri]

I'm a VIB member and the code HEYVIB doesn't work for me... I've tried a million times over several days, and I emailed customer service about it but haven't gotten a response. What can I do? Things in my cart are selling out, this really sucks...

[Anonymous]

The sale for VIB doesn't start until May 2nd

[Tia722]

Can I use Sephora e-Gift card and apply spring discount on top of it ? 

[LaurieBT]

Hi @Tia722,

Yes, you can use a gift card or e-gift card as a payment method in your Spring Bonus promotion order. 

You would enter the e-gift card in the "payments" section, and enter the spring bonus promotion code in the "promotions" section at checkout. I hope this helps!

Best regards,

Laurie 🙂

[VSunrider]

How come that I can NEVER see "in stock" when stuff I want to get is on sale, like Commodity stuff right now?! The only available things on sale are Sephora's own and stuff that's on sale for months now. Never what I actually want and would appreciate a lower price. Every. Single. Time.

[CherilynCW]

Why can't I use both my HeyRouge discount & my $100 Rouge Reward? I earned the $100 reward, it's more a gift card than a promo code.  Can I use it in the store? 

[furbio]

You are upset because you can’t get a discount on your free products? Come on now.... you are getting $100 worth of free stuff from Sephora and people still complain?!?

[EmeraldShores]

THAT BOTHERED ME TOO!! BTW, DID YOU SEE THE TERRIBLE TERRIBLE CONDITIONS ATTACHED?

[LaurieBT]

Hi @CherilynCW,

I'm sorry for any inconvenience as the Spring Bonus event cannot be combined with any other promotional offer. Your feedback is always welcome and appreciated, and I hope that you're still able to pick up some items that you love! 

Best regards,

Laurie 🙂

[ShriandSassy]

can the HEYROUGE promo be usef more than once online?

[PenelopeBT]

Hi @ShriandSassy,

Yes, the Rouge discount code can be used as many times as you'd like, in store and online.

Stay Gorgeous,

Penelope

[ShriandSassy]

thanks. i just visited a sephora store and the lady there said the online code can be used only once so wanted to make sure. thanks again!

[friedrice]

The “heyrouge” code wont work with my $100 rouge reward😕I thought these work together.

I know redeeming 2 deluxe codes wont work.

[EmeraldShores]

THAT SURE WAS ANNOYING, RIGHT? DID YOU SEE ALL THE CONDITIONS ATTACHED?!?

[Poonam81]

HEYROUGE code is now live!!

[MissRouge2]

I am Rouge and still don’t have an email to show when I go in-store tomorrow for my 20% off. Would I still be able to get the discount if no email is sent? Is there someone that can check my account find out why no email sent yet, please?