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Post in Customer Support
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Sold Out of 250 birthday points??

How can you be sold out of 250 points birthday rewards? itโ€™s not a merchandise. Can somebody please enlighten me?

Do I have to be the unlucky one to get the bottom of the barrel because my birthday is in December? 

3 Replies

Re: Sold Out of 250 birthday points??

Hi @Hypothenuse I'm sorry the 250 point birthday gift is only being offered in store at this time. I understand this may be disappointing and I'll share your feedback with our Beauty Insider Team. 

Re: Sold Out of 250 birthday points??

Super upsetting on Sephora's part for those who are disabled and cannot navigate to a brick and mortar store.

Re: Sold Out of 250 birthday points??

@jackie713, I'm sorry to hear this. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your registered email address, I'll look into this. 

 

Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

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