Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

So disappointed in my store visit today.

I visited my local Sephora today to get my Color IQ redone and get some foundation samples so I could figure out what to purchase.  It was busy, so I didn't mind at all getting matched.  I told the cast member I wanted to try three foundations.  Tarte Rainforest of the Sea, MUFE Waterblend, and NARS Sheer Glow. She colourmatched me, then swatched the Tarte on my cheek.

 

She told me about some FAB products, and I mentioned the Coconut Smoothie broke me out previously and that I couldn't use skin care with Aloe in it. I thought I communicated that I wanted foundation samples, but she gave me one sample of the Tarte foundation and samples of FAB redness relief, which contains lots of Aloe and FAB hydrating serum...for some reason.  

 

I didn't figure this out until after I left the store...also very disappointing that the store had absolutely no GWP's. 

 

All together a crappy Sephora trip. I live two hours away, so not something I get to do everyday.  🙁

Re: So disappointed in my store visit today.

Hi Bharvey, I'm so sorry to hear about your store experience. I will send you a private message for more information.

Re: So disappointed in my store visit today.

She also didn't tell me what my ColourIQ number was, so that makes it pretty difficult to match foundation online. 

Conversation Stats
  • 2 replies
  • 148 views
  • 0 Hearts Given
  • 2 Contributors
testing