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So I just received my order and I was looking forward to my samples but they sent the wrong ones!!

They sent me samples that are not even on there list of one's available I know it's not a huge deal it's just I expect to get what I ordered after spending over a hundred dollars.

Re: So I just received my order and I was looking forward to my samples but they sent the wrong ones!!

Hi @Ashes85

 

This sounds disappointing and I'm sorry to hear you did not receive the samples you had selected. Please note that sample substitutions may occur and this is called out on our website. Our sample inventory is limited and changes frequently. Additionally, all Sephora orders are packed by hand and there is always the potential for human error. Please send me a private message if I can assist you with anything else. 

 

All my best, 

 

Megan 

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