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Post in Customer Support
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Anonymous Insider

Shipping

I ordered a while ago and my order still hasn't even been shipped out yet.  If I would have known it'd take this long just to ship out, I would have just went to the actual store. Jeeze 😞

Re: Shipping

@Anonymous, 

 

Sorry for the delay! I'll forward your feedback. As @sydtomato mentioned, this messaging had been posted on the site. Feel free to send me a private message if you do not receive your order so I can look into it for you. 

 

-Mali

Re: Shipping

There is a huge amount of orders with the two sales Sephora had.  It clearly says when you checkout that there may be a 2-5 delay in the processing of your order because of this.  There isn't really anything that can be done besides be patient so flooding the boards with multiple posts complaining is unnecessary.

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