Shipping

[Armina1999]

I wanted to place an order but got a message which says ‘’first name is missing in the shipping adress’’. Could you tell me what it means?

[LaurieBT]

Hi @Armina1999,

This post has been moved to Customer Support. I recommend ensuring you're entering your name at the beginning of the shipping address section at checkout. If the issue persists, please call us at 1-877-SEPHORA (1-877-737-4672) prior to submitting your order, and a Beauty Advisor will be happy to help. Thank you!

Best,

Laurie

[Armina1999]

Should I write my girst name Armina or Armina1999 when placing an order?

[LaurieBT]

Hi @Armina1999,

Please enter your real name as it will be on the shipping label so the order can be delivered to you. 

Best,

Laurie

[Armina1999]

I write my real name-Armina, but I get the same message(
Might using my relative’s card to chechkout be the problem?

[LaurieBT]

Hi @Armina1999,

I'll send you a message with more information shortly. Thank you!

Best,

Laurie