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Post in Customer Support
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Sephora is down... except it's not

Lately any time I try to write a review or answer a question on a product's page I'm given a,

 

"SO SORRY

Due to a high volume of traffic, Sephora.com is currently unavailable. We are working hard to get the site back up."

 

I can access everything else on the site (including BT obviously) but I can't write product reviews.  😞

I'm still getting that message for some of the pages. I h...

I'm still getting that message for some of the pages. I hope the glitches get worked out soon.

I get the same message when I click on an order I placed...

I get the same message when I click on an order I placed in January.

Re: I get the same message when I click on an order I placed...

I've never had any issues placing an order, and the other orders I've placed this year don't give me the error.

Re: I get the same message when I click on an order I placed...

Hi lowrah! Have you had any issues since January when placing your orders? I'd be happy to look into it for you if you are! Please send me a direct message if you need further assistance 🙂

xo, Mia

Hi Kalex!  I recommend trying a different browser and/or...

Hi Kalex!  I recommend trying a different browser and/or clearing out your cookies/cache.  If that doesn't work, please let me know & I can into it further for you.  Good luck & happy reviewing! 🙂

 

xo, Mia

Re: Hi Kalex!  I recommend trying a different browser and/or...

I had my husband (who is one month shy of having a Master's in Computer Science) clear everything out for me. I still cannot write reviews/answer questions.

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