Sephora favorites cologne sampler

[AxcelT]

I recently got my 8 sample colognes and either my scent certificate code isn’t working or I can’t find which one it is please help

[DaneeBT]

Hi @AxcelT 

A common issue is that the number 1 looks like the letter I. Additionally, the code is usually listed under the "VIVABOX" section and should start with the letter U. If you're still having trouble, please send me a private message with the name of the Sephora Favorites set, and a clear photo of the voucher showing the code so I can look into this for you. Thanks!

Regards,

Danee

[Miguel57]

Hello I too am having issues with the certificate and it isn't working no matter how many times I put it in

[DaneeBT]

Hi @Miguel57 Sorry to hear that! I'll send you a PM.