Stores & Services
Find a Sephora

Happening at Sephora

View all


From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support

Sephora credit card not linking on app

Please help. I’ve been having issues since November. I had to get a replacement card but it never linked on the app. Yes the card is active and I use it. It’s just not linked on the Sephora app. I can’t access my rewards on the app either. 
I called Sephora numerous times, sent emails and messages to Comenity as a last resort. Theh had me delete the app and redownload it. So many hoops but no resolution.


please, please help!

Re: Sephora credit card not linking on app

@SweetKG Oh no! I'll send you a PM. 

Re: Sephora credit card not linking on app

Oh my goodness, I’ve been having exactly this problem *forever*, ever since I had to have a replacement card issued! I’ve also tried deleting and reinstalling the app, and I’ve also called Sephora and Comenity multiple times. Each time the representatives say it’s the other company that needs to deal with it. One guy at Comenity even ridiculed me for caring so much about the card not being linked in the app anymore, then he hung up on me!! If there’s some way to have it linked again like it used to be, I’d be forever grateful, I love Sephora 🥰

Re: Sephora credit card not linking on app

@Lovebees Sorry to hear that! I'm sending you a PM. 

Conversation Stats
  • 3 replies
  • 0 Hearts Given
  • 3 Contributors