Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

Sephora Scam

Hi guys im kind of worried i got this email from Sephora saying if i completed this survey I would get 200 points added to my account so i did it but it never asked any info about my account. it seems pretty fake as July 19 is a Friday not a Monday like it says should i be worried?

IMG_1551.jpeg

Re: Sephora Scam

I also received such an email on July 15th. To this day I have not received points for doing it 

Re: Sephora Scam

@MiniMisty  It looks like your private messages are currently turned off. Please send me a private message with your registered email address or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

Re: Sephora Scam

I got the same email and also did the survey… I thought the “Monday” was a typo but when it said it would take 20 minutes and took less than 2, that threw me off. It also didn’t ask for any info at the end.

Re: Sephora Scam

Hi @AdoniaDavid, I'll send you a message for more information so I can look into this. Thank you! 

 

Best,

Laurie 

Re: Sephora Scam

I received the same one today! Any further updates? 

Re: Sephora Scam

Nothing has happened no points or anything

Re: Sephora Scam

@AdoniaDavid, we can confirm this email is legitimate and apologize for the typo. You should see the points within 30 days of completing the survey. If you don't see the points after that time frame, please let us know. Thank you!

Re: Sephora Scam

This looks to casual for a Sephora business email I don’t think it will steal from u but still be on ur toes 

Re: Sephora Scam

@AdoniaDavid I have done surveys similar and got the points to my account in 30 days.

Re: Sephora Scam

Hi, 

@AdoniaDavid  

 

Welcome to BIC! 

I saw someone posted a photo of the same email I will tag you in the post so that you can see what the Team says about what the email is. 

Re: Sephora Scam

Can you please tag me as well? Would love to see an update on this. 

Re: Sephora Scam

@Tmll19, we can confirm this email is legitimate and apologize for the typo. You should see the points within 30 days of completing the survey. If you don't see the points after that time frame, please let us know. Thank you!

Re: Sephora Scam

Hi @Tmll19, I'll be happy to check on this and I'll let you know once I receive an update. Thank you! 

 

Best,

Laurie

Re: Sephora Scam

okay thank you so much!

Conversation Stats
  • 14 replies
  • 1933 views
  • 4 Hearts Given
  • 9 Contributors
Photos1
  • IMG_1551.jpeg
testing