Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

Sephora Online is canceling all my Orders

I've been trying for so long to place an order at Sephora Online... But all of them are being cancelled with no explanation. I just put on my basket items that are in stock and I've tried many payment options... Even Klarna, Afterpay and also changed the card that I used to use. So my payment is not an issue... The Sephora chat is never available. I’ve seen that others have this issue. Anybody know what’s going on?
 

Re: Sephora Online is canceling all my Orders

Hi @TrizBea,

 

I'm sorry to hear this and I'm happy to take a look further. I'll send you a message shortly. Please note, your screenshot was removed for security purposes as it contains your order number.

 

Best regards,

Laurie 

Re: Sephora Online is canceling all my Orders

The exact same thing has been happening to me the past few days. Tried the same fixes and no luck. Advice please? 

Re: Sephora Online is canceling all my Orders

This happened to me too! I can’t figure out why. Everything was in stock, and there’s nothing wrong with my card. Very disappointing.

Re: Sephora Online is canceling all my Orders

@mylathecar Oh no! I'm sending you a PM.

Re: Sephora Online is canceling all my Orders

@areid02 I will send you a PM. 

5 Replies
Conversation Stats
  • 5 replies
  • 249 views
  • 1 Hearts Given
  • 6 Contributors
testing