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Post in Customer Support

Scratched Giftcard numbers and PIN

Hi there, so I recently got gifted a unused giftcard for Sephora. But I noticed most of the PIN and certain numbers were scratched off. Am I still able to scan the barcode at least at a Sephora store in person? Or do I still need the pin to complete the in person purchase? I’d be pretty bummed, so if it doesn't work, could I possibly be able to receive a different giftcard? Thanks.

Re: Scratched Giftcard numbers and PIN

@richardddalton I'm sorry to hear that! The store should be able to scan the gift card.  For further assistance, please contact us by phone at 1-877-737-4672 or through our live chat> https://www.sephora.com/beauty/customer-service

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