Scent certificate code not working

[MariePSP]

Keep getting invalid code!  I buy these all the time and never had a problem!  UGH

[MariePSP]

Despite the fact both the store page AND the certificate state I can redeem it online, I've been told that I can only do it in store.  

BUYER BEWARE!!!!!!!

[DaneeBT]

@MariePSP It looks like Laurie recently sent you a private message and is awaiting your response. To reply to her PM, please click on the envelope icon in the top right corner, select the message, then reply. 

[MariePSP]

I've already replied, I'm tired of wasting my time with this if no one is going to help

[DaneeBT]

@MariePSP I'm so sorry, it doesn't look like your private message was received. Please be sure to reply directly to the private message via BIC and not via email. If you happen to reply to the email, Laurie will not receive your response.

[MariePSP]

I've done both.  Again, it is pathetic that I have to spend this much time to redeem something I already paid for!  As a customer, why do I have to tell you the redemption code is supposed to be valid online?  How hard is that to verify, I already sent a screenshot of my certificate. Look up the transaction in my account from when I bought it.  Do I need to start a credit card dispute over this?  

[MariePSP]

Since I'm being ignored by customer service, I may as well post this

https://www.sephora.com/product/sephora-favorites-freshly-picked-fruity-perfume-sampler-set-P473734

You may redeem your Scent Certificate at any U.S. Sephora store or on sephora.com to receive one of the eligible products listed below. Unfortunately, we are unable to accept redemptions at Sephora inside JCPenney stores, Kohl’s stores, or Sephora Canada stores. The Sephora Favorites Kit, the Scent Certificate, and any product received with the Scent

[LaurieBT]

Hi @MariePSP,

I apologize for the delayed and I've responded to your message. I'll be happy to let you know once I receive more information. Thank you so much for your continued patience. 

Warm regards,

Laurie

[LaurieBT]

Hi @MariePSP,

I'll send you a message shortly.

Warm regards,

Laurie