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Post in Customer Support

Samples missing and wrong

I've been a long time VIB, I always select my 2 free samples with my orders but I'm my last two orders I've only received one sample per order. 


On top of that I haven't received the sample that I've requested in a long time. I always get random samples that I usually have no use for. 


I'm disappointed. I have a drawer full of samples that I usually just give away because I have no use for them. In most cases the samples have ingredients that I can't use. 

Re: Samples missing and wrong

Hi @Magiccola


I'm sorry to hear that! Please note, substitutions will be made for out-of-stock samples. This is listed on our website here > And on our samples page here > We understand this may be disappointing and we apologize we were unable to send the ones you originally selected at checkout!


If you did not receive a total of two samples in your last two orders, please send me a private message with your order numbers so I can further assist. Thanks!



Re: Samples missing and wrong

Hi @DaneeBT 


I only received 1 sample per order, for my last two orders. It's not a big deal, but it seems to be happening consistenly lately. 


And yes I understand that some samples will be substituted but I seem to get a lot of substitutions. Sometimes I get men's samples (like beard oil or men's Cologne) which are useless to me. 

Re: Samples missing and wrong

@Magiccola I'm sorry to hear you only received one sample per order! I will send you a PM.

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