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Post in Customer Support
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Sample problems

Hi yeah last two purchases online I failed to receive the dipbrow sample. In the last online order instead I received a perfume that I had no interest in. Did they just happen to run out? Wouldn't you just say so somewhere?

Re: Sample problems

Hi @SailorStarChild,

 

Sorry to hear that haven't been able to receive the sample you wanted!  At the time of your order, the sample you selected was sold out at the warehouse. Our website does call out that substitutions will be made for out-of-stock samples and we apologize that this particular sample was very popular, and sold out faster than expected! I will PM you shortly to look into your specific order!

 

Best,

 

Richard

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