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Post in Customer Support

Returning a used product

I recently bought a Clinique Dramatically Different Moisturizing Gel from Sephora. I don't have a receipt and I had paid in cash. It didn't work out for me as it had broken me out, caused redness and sensitivity. Will I get store credit? Will they accept the return? Do I have to go back to the original place I had purchased the item or is it possible to return it at a different Sephora store? I don't have the original packaging so I'm not sure if I can return it.

Hi Lovelistique.  Sorry to hear that irritated your skin...

Hi Lovelistique.  Sorry to hear that irritated your skin 😞  I recommend giving the store a call to see what they will need to process your return.  You can find our stores here > http://www.sephora.com/store-locations-events?mediaId=16400021

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