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Post in Customer Support

Returning Without Receipt? (It was a gift!)

My friend got me two palettes that were $15 each (total of $30) as a Christmas gift. The problem is, they don't suit me that well and the color isn't what I expected it to be. Unfortunately, she did not provide a receipt with the palettes. What exactly is the store policy for returning without a receipt? I understand that you do have to an ID with you so they could keep track of things, but the only ID I have on me is a student ID. Will that still work? Anything that you may know will help. Thank you!

Re: Returning Without Receipt? (It was a gift!)

Hi Jayelybean,


I'm sorry to hear that the products did not work out for you! Since you just have your student ID, I recommend contacting your local Sephora Store to confirm how they will process your exchange! Thank you.

❤️ Melissa
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