Return Not Refunded

[abeevk]

I returned two orders in the same box and only one has been refunded. I very clearly labeled both return sheets & I included the unused shipping label for the order but I have only gotten a refund for one of the orders. 

Please advise how I can get this resolved because right now i'm out the money and the product.

Thanks! 

[LaurieBT]

@abeevk, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order numbers, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

Best,

Laurie