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Post in Customer Support

Reminder to our Beauty Talk Community

Good Morning!

 

In an effort to keep our boards a positive environment and continue to remain the fun loving product-obsessed community we are, I want to send a reminder to please, play nice with one another!

 

Everyone was new to Beauty Talk at one point or another and we ask that you please do not take it upon yourselves to "educate" or "moderate" our new friends with guidelines outside of what we already have posted. (regarding posts, board rules, etc.)  This is what us mods are here for! Smiley Wink 

 

We're happy to participate, chat about product and help out when needed, but keep in mind that every post that comes through IS indeed seen by us and we will take the appropriate action. You can absolutely message us or flag anything as "abusive" if you feel it truly necessary.

 

Please refrain from any insulting, negative or bullying comments (this includes PM's) to other users, moderators or admins, whether they are new or seasoned. This is NOT tolerated and should it continue we will have to reconsider allowing any of the TSB threads to be posted or even individual participation/memberships in Beauty Talk. We would truly hate to do this so please- embrace your fellow BT'ers and share your passion for product with each other! Smiley Happy Please keep in mind this is not a new rule, nor is it being changed for anyone new to the boards- but is the same reminder we post every few months.

 

Beauty Talk Guidelines> http://community.sephora.com/t5/Welcome-Getting-Started/BeautyTalk-Guidelines/m-p/21/highlight/true#...

 

Sephora.com Terms of Use> http://www.sephora.com/contentStore/mediaContentTemplateNoNav.jsp?mediaId=11300018

Luv&Lipgloss, Diana

Re: Reminder to our Beauty Talk Community

I agree with you Jen.  I think the titles are being taken waaaaay to seriously. Of all the things wrong in the world to get worked up about I don't think BT is one of them. Lighten up people and put all that anger to better use.

Re: Reminder to our Beauty Talk Community

I agree that these labels are taken way too seriously. I have only been on BT for a little over 3 months now. I have less than 500 hearts, I just barely made Rouge less than a week ago, yet I come on here with a nice and positive attitude and I tried very hard to find threads (i.e. Palette parade), that I really enjoy and that peak my interest and actually take the time to get to know the other ladies that post in that thread. I reached out. I tried to gain their trust and respect, just as I would with a person I knew in real life. You know what??? Being genuine, polite, and interested worked. I have met tons of ladies that I really think that I would be great friends with in real life. They have welcomed me with open arms. I could care less about hearts, It's all about talking about beauty and making friends. The hearts are fun, and it's nice to be recognized when you say something helpful and/or funny, but I'm more focused on finding a community of awesome girls that share same interests as me and that is what BT has given me, (so far).

Highlighted

Re: Reminder to our Beauty Talk Community

Suggestion: You should make a rules thread a must read when someone first signs up (like a prompt, not the legal mumbo jumbo, but a quick bullet pointed thread with the basics that people will actually read and not just hit 'agree'). That way other members don't have to constantly wear the mod hat, newbies will know what they can and can't do. I know personally I didn't know about rules until someone pointed it out (or a mod deleted a comment I made then told me why).

Re: Reminder to our Beauty Talk Community

I also very much agree with this. 

Re: Reminder to our Beauty Talk Community

This will be one of those suggestions that are forwarded to the appropriate department and it would take to much to implement. 

Re: Reminder to our Beauty Talk Community

Great suggestion sp2001! 

Luv&Lipgloss, Diana

Re: Reminder to our Beauty Talk Community

A link to the guidelines on the main page would be useful.

Re: Reminder to our Beauty Talk Community

Yes, please make board rules clear and easily available for new members.  I think having it be something easy to read when they first show up would be great. 

 

And if you update the rules would you include a suggestion not to post the same question in more than one location?  It doesn't help you get more useful answers.  Easy to understand rules and places to find info on the boards would be great.  (A note saying to post card/points issues in the Customer Service forum wouldn't hurt, either.)

Re: Reminder to our Beauty Talk Community

Excellent suggestions! Maybe a Welcome email from BT could lists the rules and guidelines but also suggest searching for information and posting questions thay also includes pertinent information. If I ever got one, I don't remember it.

Re: Reminder to our Beauty Talk Community

Diana, 

I really feel for you and the other mods. When there's backlash against Sephora, it's not Sephora that feels it - usually it's you ladies who work BT. We really do love and respect you guys. That being said - many times when we are "policing" we are just trying to let newbies know about things like outside links in an attempt to be helpful and make everything go more smoothly. 

6 Replies