Stores & Services
Find a Sephora

Happening at Sephora

View all


From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support

Refund Issue


I bought a product in Sephora, returned it maybe less than a week from purchase date. The issue is that when I returned the product, the refund was sent to a card I no longer have (and honestly do not remember at all). I thought the refund was going to go to the original form of payment, but that was not the issue with me.

is there anything I can do to cancel that refund and redirect it to the correct card?

i paid with apple wallet (used my debit card in my apple wallet)


Re: Refund Issue

Hi @jassiri,


My apologies! If this was an old card, the refund should still post as long as you still have the same bank account. I'd recommend allowing 1-7 business days for the refund to post. 


Best regards,


1 Reply
Conversation Stats
  • 1 reply
  • 0 Hearts Given
  • 2 Contributors