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Post in Customer Support

Received wrong samples

I ordered from Sephora and honestly I was more excited for the samples I picked than the actual order but I didn’t receive the ones I picked I was kind of deceived at this point I think they don’t even care about the samples we pick they just throw what ever they see first 


Re: Received wrong samples

Hi @Saroura8 and @jessckatz,


We appreciate your feedback! Samples can be substituted depending on availability at the location where your order is packed, and we apologize for any inconvenience this may cause. I'll share your feedback with our teams for continued improvements.


Warm regards,


Re: Received wrong samples

I usually don't get any at all lately.. I actually got some during the sale but none of the ones I selected. Don't know what's going on with their samples.

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