Received expired product!!!

[ValRed45]

Hi,

I received my Sephora order yesterday and one of my products (an acne spot treatment from Murad) was expired since September 2021!!! This is really frustrating, how can the person who packed this item not have noticed something that expired last year?!? I'm clearly not going to put anything that's expired (especially something with medication) on my face! I do not feel like having to return this item (see attached pictures as proof) when it should really go in the garbage so this does not happen again. What do I do now to either get my money back or a new non-expired replacement (although now I'm not exactly confident that it won't happen again)? I do not have the option to chat with someone for some reason which is just great!

Please help!

Anna

[DaneeBT]

Hi @ValRed45

I'm so sorry to hear about this! I will send you a PM to further assist.

Always,
Danee

[ValRed45]

Sorry forgot pictures...