Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

Received Used Product in Online Purchase

I received my order today (June 2, 2023) and I believe I got a used bottle of the Color Wow Dream Coat Supernatural Spray. The bottle is dirty and the text is smudged. I have not used the bottle and I do not want to. Please see the attached image. Can I please have my money back or receive a new product because I don't want to use this? Thanks.

IMG_5542.jpg

1 Reply

Re: Received Used Product in Online Purchase

Hi @simnij,

 

I'm so sorry to see this! Thank you for reaching out to us about this. I'll send you a message shortly. 

 

Best regards,

Laurie 

Conversation Stats
  • 1 reply
  • 113 views
  • 0 Hearts Given
  • 2 Contributors
Photos1
  • IMG_5542.jpg