Racist staff at Crestview Hills, KY store

[taylor2307]

I took my biracial daughter to Sephora for her first time today. She’s young and has a cheer competition tomorrow. She had a small bruise on her face that she was feeling self conscious about, so I decided to take her in to pick out some concealer to help her feel more confident. Gabby approached us when we walked in and offered assistance. I let her know what we were there for. She tested maybe 5-10 different colors from two different brands and then told my daughter, “your skin tone is weird I can’t find a match.” That is seriously enough to traumatize a child. I did immediately correct her and said, “I think you mean her skin tone is unique but it’s absolutely not weird.” She didn’t apologize. She didn’t seem to even catch on to why I was bothered. My daughter has already struggled with feeling “different” because it’s just her and I. I am completely heartbroken for her and this experience. I really hope someone from Sephora can say something to fix this. Your staff should be trained to handle all skin colors, not just white people.

[LaurieBT]

Hi @taylor2307,

I am so sorry for this experience and thank you for bringing this to our attention. It's important for us to always create a kind and welcoming environment for all in our stores. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your registered email address and the date of your visit to the store, I'll be happy assist you further. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you. 

Best regards,

Laurie