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Post in Customer Support
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RETURNS

Hello! I am returning a product that didn’t work for me. It’s slightly used but without its (product) box - I worry that this could be an issue in getting my refund. Kindly advice. Thanks!

Re: RETURNS

Hi @JSquared29!

 

If you are returning the item back to us via mail, it can be sent back to us without the product's packaging/box.

 

Always,

Danee

Re: RETURNS

@JSquared29 I would call customer service and ask

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