Stores & Services
Find a Sephora

Happening at Sephora

View all


From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support

RE return policy on used products bought online :)

Kat Von D's lock it foundation in L42 is what I want but it is only available online, if I order it online, but find that the colour is wrong am I able to return it, and if so, am I also allowed to return it to a local store (I live in Vancouver BC Canada).


I've been dying to try L42 since only L44 is the lightest colour available in stores in Canada, as well as less than 10 products match my colour skin in Sephora and they are all expensive and I don't want to end up buying an expensive product to get it wrong.



What is your return policy on opened makeup (for testing its the right colour) if bought online, may I return it? 


Many thanks ❤️


Re: RE return policy on used products bought online :)

Hi there! Yes! If you purchase the foundation online and you find that the color does not work for you, you can return it to your local store for a full refund.  Sephora accepts returns of lightly used items if you already opened the product. 


For any other questions regarding your return, please contact your local store! 




1 Reply
Conversation Stats
  • 1 reply
  • 0 Hearts Given
  • 2 Contributors