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Question about returns from online orders to sephora store/ counter?

Can I return a makeup pallete I bought online from Sephora to a Sephora store or counter? Will they refund my order completley (other than the shipping)? What if I used the pallete a little bit, can I still return it and get a full refund? And is it a refund or store credit?

Re: Question about returns from online orders to sephora store/ counter?

can I return a lipstick that I ordered on line from Sephora?

 

Re: Question about returns from online orders to sephora store/ counter?

@JillieJoe you can return online items back to your local store for a store credit or exchange. I recommend you contact your local store directly to speak with a cast member who can give you more specifics and tell you what you will need to bring with you.
Luv&Lipgloss, Diana

You can return it hassle free to any Full Sephora locatio...

You can return it hassle free to any Full Sephora location with your packing slip. Also, to ease your concerns about using the palette and returning it, When you return an item to Sephora, they do not re-sell the returned item to new customers. So, rest assured that when you purchase from Sephora, you'll never get a previously used item reshelved. They properly discard used makeup items, even if it was just swatched.

Hi Anlandia!  You sure can :)  As long as you have the or...

Hi Anlandia!  You sure can Smiley Happy  As long as you have the original order summary that came with your order, you will receive a refund.  Otherwise you will receive a store credit that is only redeemable in store.

Hello! Yes, you can return your online purchase at any Se...

Hello! Yes, you can return your online purchase at any Sephora location. Even if you've used the product, they will take care of you. They do not reimburse your shipping cost, and if you do not have your receipt they will give you store credit. Happy shoppingSmiley Happy

If you still have your packing slip you can return it in-store for a full refund (minus shipping and credited back to your card) whether you've used it or not.  If you don't have your slip you can still return it, even if it's been used, but they'll give you store credit instead.

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