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Post in Customer Support
RachelleBieser
NEWCOMER I
‎12-20-2023 03:18 PM
‎12-20-2023 03:18 PM

Purchases and points not showing up on app

For some reason all my past purchases and points are not showing up on the app. 

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3 Replies
npalomeque
NEWCOMER I
‎12-22-2023 02:16 PM
‎12-22-2023 02:16 PM

Re: Purchases and points not showing up on app

Hello I recently did an online pick up order and my points have not been added to my account. Or do you know how long it takes for it to be reflected on the account.

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1 Reply
LaurieBT
MOD
‎12-22-2023 03:42 PM
‎12-22-2023 03:42 PM

Re: Purchases and points not showing up on app

Hi @npalomeque,

 

Your points should reflect within 24 hours. If you don't see them after that time frame, please let us know and we will be happy to help. Thank you!

 

Best regards,

Laurie 

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LaurieBT
MOD
‎12-20-2023 03:50 PM
‎12-20-2023 03:50 PM

Re: Purchases and points not showing up on app

Hi @RachelleBieser,

 

My apologies! I'm happy to check on this and I'll send you a message.

 

Best,

Laurie 

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  • 3 replies
  • ‎12-20-2023 03:18 PM
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