Product issue

[Gagan11]

I received a leaky Sunday Riley vitamin C bottle in my order. Upon emailing Sephora customer care, they denied my request to replace the item saying that there are lot of returns in my name either from my existing accounts or some other related ones. I just have one account with Sephora and I have made 2-3 returns in the past years due to product damage issues. I am a Rouge member who makes purchases through the year. What have I done to get treated like this where you have denied the existing request and any return requests for the future. This is what the email says. I’d this how you treat your highest tier or any other members?

[keelybt]

@Gagan11 I'm sorry to hear that! I will send you a PM for more information.