Stores & Services
Find a Sephora

Happening at Sephora

View all


From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

Showing results forย 
Search instead forย 
Did you mean:ย 
Post in Customer Support

Problems with order on new site

I recently placed an order online.  I picked out 3 free samples and used the promo code for the free Lucky Magazine subscription.  I reviewed my order and the samples and the magazine were in my cart.  After the order was processed, I noticed that the samples and the magazine were listed on my order.  I immediately contacted Customer Service through your email.  After not receiving a response 4 days, I emailed again.  Finally yesterday I received a response that basically said it was a user error (my fault) and nothing could be done.  The email went on to explain how to add samples to my cart.  I have been shopping at for years, so I know how to add samples to my cart and that that this was not an error on my part but an issue with your new site.  I responded to the email but have yet to get a response.  This is very frustrating and very disappointing.  I hope you work out your issues with your site and with your customer service because I do feel that this is unacceptable.

Re: Problems with order on new site

Hi angibaby94,


I'll send you a message to follow up and see what I can do. ๐Ÿ™‚

Luv&Lipgloss, Diana
Conversation Stats
  • 1 reply
  • 1 Hearts Given
  • 2 Contributors