Points

[Ebasho0629]

Good Morning, 

I had purchased a fragrance on February 13th during the 4X points fragrance promotion but I do not see the points reflected on  my account.

Can you please help me look into this? 

Sincerely,

Eva So

[LaurieBT]

@Ebasho0629, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. 

Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

[Jessicaanalie]

my points expired and i don’t know whyyyy? i’ve been active in the last year